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We love our products! We want you to love them too.

We at Chic Buds are delighted that you have purchased our wonderful product. We offer a Limited One (1) Year Warranty against any manufacturing quality defect and will be glad to replace your product with proof of purchase.

Please contact us and we will take care of you! Customer Service: (855) 362-8346 or Email us: customercare@chicbuds.com 

For our FAQs and full warranty policy, please read below.


FREQUENTLY ASKED QUESTIONS


Will Chic Buds Power products charge my device?

All Chic Buds power solutions are fully compatible with most smartphones and all USB devices available today.

Will Chic Buds Power products charge my iPhone?

Yes, Chic Buds power solutions are fully compatible with every iPhone.  Just be sure to bring your own charging cable that comes with your iPhone.

How much charge will I get?

The Clutchette Power has a 2600 mAh battery.  It will give an iPhone 5 about one full phone charge, and a Samsung Galaxy S4 about 75% charge.  The Slim Power battery has 2200 mAh and will give slightly less charge than the Clutchette Power.  Keep in mind there are a lot of variables that can affect charging, such as the number of apps open, if you are using your phone while charging, etc., so you may get a little more or a little less charge than what is stated.

Will Chic Buds Power products charge my tablet?

Yes, but it is not recommended as most tablets charge at a higher current (2.1A) than smartphones that charge at (1A).  Chic Buds power solutions currently charge at (1A).  They will charge your tablet but at a slower speed than if you plugged it directly into an outlet.

How does the Chic Buds Clutchette Power product charge my phone or device?

To charge your device, simply plug in the charging cable that was included originally with your smartphone or device into the Clutchette Power cable labeled “OUT.” 

How do I charge the Chic Buds Clutchette Power?

To charge your Clutchette Power, simply plug the attached Clutchette Power USB cable labeled “IN” into a USB port / wall adapter or into a computer.   

Why does my fully charged Clutchette not seem to be working?

If your device does not begin to receive a charge once connected, open the inside zipper compartment where the battery is located and push the LED light indicator button to activate the device from sleep mode.

How does the Chic Buds Slim Power product charge my phone? 

To charge your smartphone, simply plug the cable labeled “OUT” that was included with your Slim Power into the micro USB port labeled “OUT” on the Slim Power.  Next plug the charge cable that was included originally with your phone into the other end of the Slim Power cable labeled “OUT.”

How do I charge my Chic Buds Slim Power?

To charge your Slim Power, simply plug the cable labeled “IN” included with your Slim Power into the micro USB port labeled “IN” on the Slim Power unit.  Next plug the end of the Slim Power cable labeled “IN” into a USB port / wall adapter or into a computer.

Can I re-charge a Chic Buds Power product from a computer's USB port?

Yes, Chic Buds Power solutions can be re-charged from any high-current USB port, which are available on most computers. Lower current ports available on some computers, as well as USB ports on keyboards and hubs, may not effectively charge the power bank.

What are the best ways to charge your Chic Buds Power products?

In most cases, using a USB compatible wall-plug will result in a faster charge time but you can also charge Chic Buds power products by plugging them into the USB port of a computer or laptop.

How do I start charging my device once connected?

Your device will automatically begin to charge once successfully connected to a power source. If this does not occur, push the LED indicator button to activate the device from sleep mode.

How many charge cycles do you get from a Chic Buds power product?

ChicBuds power solutions are rechargeable for up to 500 cycles.   A “cycle” is defined as a charge from start to finish.  So if you are re-charging your battery when it is already half full, that would only be considered a “half a cycle.”

Can I charge my device while re-charging a Chic Buds power product?

Unfortunately our power solutions do not have pass-through charging capability. Please charge your Chic Buds power products separately from other devices.

Is it normal for my battery to heat up while charging my device?

Yes. It is normal for portable power devices to be warm during charge cycles.


CHIC BUDS (FxA) WARRANTY

Limited One (1) Year Warranty

FxA warrants the Product against defects in materials and workmanship under normal use for a period of one (1) year from the date of retail purchase by the original purchaser (the “Warranty Period”). FxA does not cover normal wear and tear such as cut cords, scratches, loss or theft. In the event that you, the original purchaser, discover a defect in materials or workmanship relating to the Product, and you deliver to FxA the defective Product and proof of purchase prior to the expiration of the Warranty Period, FxA will, at its sole discretion (a) repair the defect in materials or workmanship at no charge to you, or (b) provide you with a replacement Product that is substantially similar to the defective Product. If you receive a replacement Product, the warranty period for the new Product shall be the longer of (i) ninety (90) days following the date on which the Product is replaced, or (ii) the rest of the Warranty Period, whichever is later. Failure to provide proof of purchase voids this warranty. Any Product for which a replacement is sent automatically becomes the property of FxA. Additional information about warranty service may be obtained by contacting Customer Service at (855) 362-8346.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) THE ABOVE WARRANTY AND THE ABOVE REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES WHETHER EXPRESS, IMPLIED OR STATUTORY; AND (B) FXA EXPRESSLY DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM FXA OR ANY FXA RETAILER SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN. YOUR SOLE AND EXCLUSIVE REMEDY, AND FXA’ SOLE AND EXCLUSIVE LIABILITY WITH RESPECT TO ANY WARRANTY CLAIM SHALL BE AS SET FORTH IN THE ABOVE WARRANTY. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

The Product is meant for use only in conjunction with the appropriate mobile device. Please consult your device packaging to determine whether this Product is compatible with your particular mobile device. FxA is not responsible for any damages to any mobile device incurred through the use of this product. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT WILL FXA, ITS EMPLOYEES, OFFICERS OR SHAREHOLDERS, BE RESPONSIBLE OR LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL, OR OTHER DAMAGES (INCLUDING WITHOUT LIMITATION, DAMAGES FOR: (A) BUSINESS INTERRUPTION; (B) LOSS OF BUSINESS, DATA OR INFORMATION, GOODWILL, OPPORTUNITY, PROFITS, REPUTATION, REVENUE, USE OR OTHER MONETARY LOSS; (C) THE REPLACEMENT OF DATA OR EQUIPMENT; (D) FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT; OR (E) BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY) EVEN IF FXA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED ITS ESSENTIAL PURPOSE. FXA’ TOTAL LIABILITY FOR ANY DAMAGES UNDER THIS AGREEMENT AND/OR ANY USE OF ANY FXA PRODUCT(S) SHALL NOT EXCEED THE PURCHASE PRICE YOU PAID FOR THE PRODUCTS. THE FOREGOING LIMITATION SHALL NOT APPLY TO CLAIMS ARISING FROM: (I) ANY DEATH OR PERSONAL INJURY, OR (II) ANY STATUTORY LIABILITY FOR ANY INTENTIONAL ACTS AND/OR OMISSIONS OR GROSSLY NEGLIGENT ACTS AND/OR OMISSIONS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

FCC Compliance

This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: (a) this device may not cause harmful interference, and (b) this device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and may cause harmful interference to radio communications if not installed and used in accordance with the instructions. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment to an outlet that is on a different circuit from the receiver.
  • Consult the dealer or an experienced radio/TV technician for help.

This Product does not contain any user serviceable parts. Repairs should only be made by FxA. Unauthorized repairs or modifications could result in permanent damage to the product and void the above warranty and your authority to operate this device under Part 15 regulations.

 

© 2014 FxA LLC.  All Rights Reserved.

Chic Buds and the CB logo are either registered trademarks or trademarks of FxA LLC in the U.S. and other countries.